Audience Services Associate
The South Orange Performing Arts Center (SOPAC) is a regional arts center that presents innovative artistic and educational cultural experiences through music, theater, dance, comedy, and family performances. SOPAC is located in downtown South Orange next to the NJ Transit train station, and includes a 439-seat theater, a Loft space for classes, parties, & performances, and a multi-screen cinema. SOPAC is an equal opportunity employer and is committed to providing equal employment opportunity for all applicants and employees. More information about SOPAC can be found at www.SOPACnow.org.
SOPAC is seeking a high-energy, organized, versatile individual for the part-time position of Audience Services Assistant. The Audience Services Assistant will assist SOPAC’s Audience Services department with administrative support, Box Office and Front of House operations. This part-time position includes regular administrative weekday shifts and evening shifts during select performances. The ideal candidate will have the following qualities: highly personable, exemplifies calm under pressure, outstanding oral and written communication skills, and able to manage multiple tasks and changing duties. This position will report directly to the Director of Audience Services.
Essential Duties and Responsibilities:
Preparing spreadsheets, newsletters, reports, assist with database management and provide administrative support to the office of Audience Services.
Maintain & update various administrative calendars.
Draft and schedule performance related emails. Update online surveys via SurveyMonkey and aggregate the information collected.
General knowledge of ticketing software—troubleshooting, ticket returns, etc.
Oversee Front of House operations during SOPAC events; providing support & direction for the house manager, concession/bar sales, merchandise sales, and the Box Office.
Work with Audience Services Manager to maintain all rules and regulations – including those related to SOPAC policies & procedures, audience safety and compliance with Americans with Disabilities Act (ADA).
Resolve ticketing issues and address patron concerns.
Perform back-up duties for Box Office and FOH positions as needed.
Ability to manage multiple tasks and priorities with attention to detail.
Knowledge of performing arts.
Experience with Patron Manager or Salesforce a plus.
Strong interpersonal communication skills, both verbal and written.
Strong computer skills, experience with Microsoft Office applications (Excel, Word, Outlook) and all social media platforms.
Ability to multi-task and problem-solve.
Experience in Box Office and Front of House operations or hospitality management setting.
Excellent customer relations skills.
Strong team building and management skills; must be responsible, mature and able to
maintain calm control in stressful or emergency situations.
Experience with monetary transactions.
Required daytime, evening and weekend availability on a regular basis.
Director of Audience Services
Part-time, hourly employment. 15-25 hours weekly.
Please submit résumé, cover letter, and three professional references via e-mail or fax.
E-mail: info@SOPACnow.org with subject line “Audience Services Assistant”
No phone calls please. We thank you for your interest in working for SOPAC. Once submitted, your résumé will be reviewed, and if your background fits our needs, you will be contacted for an interview.